Key result
Perioperative safety program boosts staff willingness to speak up about patient care issues by ~54%.
Implementation of a robust safety program in a perioperative department improved staff willingness to speak up about patient safety issues.
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May encourage local perioperative safety programs; leaves open whether gains in speaking up reduce errors in broader settings.
Surgical errors are under scrutiny in health care as part of ensuring a culture of safety in which patients receive quality care. Hospitals use safety measures to compare their performance against industry benchmarks. To understand patient safety issues, health care providers must have processes in place to analyze and evaluate the quality of the care they provide. At one facility, efforts made to improve its quality and safety led to the development of a robust safety program with resources devoted to enhancing the culture of safety in the Perioperative Services department. Improvement initiatives included changing processes for safety reporting and performance improvement plans, adding resources and nurse roles, and creating communication strategies around adverse safety events and how to improve care. One key outcome included a 54% increase in the percentage of personnel who indicated in a survey that they would speak up if they saw something negatively affecting patient care.
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Hemingway et al. (2015) studied Surgical errors. Safety program was evaluated on Percentage of personnel who indicated in a survey that they would speak up if they saw something negatively affecting patient care (54% increase). A safety program in a Perioperative Services department resulted in a 54% increase in the percentage of personnel who indicated they would speak up about issues negatively affecting patient care.
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