Models of Complex Enterprise Networks

This article describes the development of a modeling hierarchy for complex enterprise networks. Drawing on the extant modeling literature, these network models are elaborated in terms of 4 salient problem characteristics: conversions, flows, controls, and social/organizational relationships. The authors relate these 4 characteristics to phenomena, representations, micromodels, macromodels, and modeling tools. The roles of information and incentives in complex enterprises networks are considered. Examples of 2 domains, global manufacturing and healthcare delivery, are woven through these discussions of alternative representations and models. The authors conclude by providing a structured comparison of these 2 domains, discussing theoretical and practical implications, and presenting opportunities for future enterprise transformation research.