Making patient medication safer for all: an action research approach

Complexity in medication arrangements can lead to risks for older people and their carers. These risks need to be managed through a system without any single hierarchical command and control structure. The paper describes the processes by which an action research project created a network organization for the safer consumption of medication in the community. Service redesign outcomes are recorded. The applicability of the approach to other complex products‐in‐use is noted.