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September 15, 2026Journal of Hospitality and Tourism Technology

We need support! Examining hospitality employees’ AI anxiety and job insecurity: the moderating role of organizational support

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Authors

MJMiyoung JeongHSHyejo Hailey ShinSLSeonjeong Lee

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Overview

Survey study demonstrates that artificial intelligence anxiety heightens job insecurity and turnover intention among hospitality workers, indicating that organizational support buffers staff exits.

Key Points

  • To investigate how artificial intelligence anxiety influences job insecurity and turnover intention among hospitality workers, while examining the moderating effect of organizational support.
  • Administered an online self-report survey to 357 hospitality employees (N=357).
  • Conducted partial least squares structural equation modeling (PLS-SEM) to assess direct and moderated relationships between variables.
  • Artificial intelligence anxiety significantly elevated job insecurity and reduced organizational commitment, subsequently driving higher turnover intention.
  • Organizational support significantly reinforced the negative association between organizational commitment and turnover intention.

Cite This Study

Jeong et al. (2026) studied this question.

synapsesocial.com/papers/6aa9136e9013453be30a152ahttps://doi.org/10.1108/jhtt-07-2025-0565
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