Interrelationships of Role Conflict, Role Ambiguity, and Work–Family Conflict with Different Facets of Job Satisfaction and the Moderating Effects of Gender

The effects of role conflict, role ambiguity, and work–family conflict on overall salesperson job satisfaction have been examined in previous studies across work settings. Less attention has been given to the interrelationships between role conflict, role ambiguity, and work–family conflict with various facets of job satisfaction. The moderating role of gender has also received relatively little attention in the sales force management literature than it may warrant. In a study of 129 business-to-business salespeople, it was found that the relationships of work-related role stress and work–family conflict were different for the various facets of job satisfaction. Further, there were significant differences among these relationships between male and female salespeople. Sales management implications of these findings are presented and topics for future research are identified.