Enhancing Industrial Performance refers to the case book that focuses on the effective implementation of sociotechnical innovation, describing real experiences with the management of the human-computer interface. It argues for an ergonomic approach to systems design and evaluation; human factors audits in systems prototyping; user participation in the design process; human-centred organizational design; and matching human resources with technological investment. In the paper, four case studies out of 15 are briefly described. It is stressed that the human-oriented design approach should be integrated in a company-wide manufacturing excellence programme. Finally, industry as well as universities need case studies.
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H Harmen Kragt (1995) studied this question.