Answers are grounded in this paper and cite their sources.
This brief report details how a Reciprocal Peer Support Wellness (RPS-W) virtual training program prepared Peer Support Specialists (PSS) to practice strategies personally and engage callers from high-risk groups to address their needs and challenges by focusing on overall wellness. This pilot virtual training program focused on RPS techniques and wellness self-care strategies delivered during regularly scheduled 30-minute shift briefs two times per week for four weeks to equip PSS to address the increasing demands for supports compounded by the COVID-19 pandemic and its negative consequences on overall wellness. Twenty PSS and two supervisors completed the training. Data indicated (1) call volume increased, (2) PSS post-session feedback aligned with the objectives of the wellness self-care and RPS-W techniques, and (3) PSS implemented RPS-W techniques and wellness activities for themselves and callers with continued support by supervisors one year post training. The role of the supervisors in supporting PSS to apply knowledge and skills, and to embed continuous wellness activities into existing workflows, was essential. This article describes some unique aspects of the training, impacts, and feedback gathered one year post training.
No takes yet. Share an insight, caveat, or question.
Swarbrick et al. (2021) studied this question.
Synapse has enriched 10 related papers. Consider them for comparative context: