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The purpose of the study is twofold: 1. To look at the responsiveness of outpatient services to patients; their experiences and views of the process of referral and the extent and circumstances in which they want and seek a referral. 2. To consider the outcome of attendance at outpatient clinics as perceived by patients, general practitioners and hospital consultants and to examine the extent of congruence between these three viewpoints.
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Cartwright et al. (1993) studied this question.