Burnout in Tourism and Hospitality SMEs: the Moderating Role of Organizational Commitment

This paper investigates the role of organisational commitment in reducing the negative influence of employees’ burnout, expressed through emotional exhaustion, cynicism, and reduced professional efficacy, on tourism and hospitality SMEs’ performance. Using data collected from 788 tourism and hospitality SMEs’ frontline employees operating in Egypt, the findings show that a higher level of organizational commitment diminishes the negative influence of employee burnout on performance. These findings hold important implications for tourism and hospitality SMEs in the Middle-Eastern and North-African region, especially in relation to the important role organisational commitment plays in regulating burnout negative influences.