Understanding Availability: Usability Testing of a Consortial Interlibrary Loan Catalog

In 2009, the Technology Development Team at the New York-based Information Delivery Services (IDS) Project created IDS Search, a consortial catalog that promoted the group's collection and interlibrary loan features equally with the local collection and local availability. Because the success of IDS Search relied heavily on users fully understanding the different types of availability, the authors conducted usability studies to investigate how well users could determine how to locate materials and understand the availability of items. Eye-tracking analysis was used to determine how well users understood availability, related text, and meanings of terms. The studies found that users had difficulty navigating the functions of the online public access catalog (OPAC) and could not easily differentiate among items that were immediately available, available in a few days, or available online as a preview.