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Qualitative study uncovers emotional labour challenges and psychosocial strain in ambulance staff during Covid-19, highlighting organizational support needs across emergency services.
IMPACTThis article explores the consequences of emotional labour on UK NHS ambulance staff and their response to the Covid-19 pandemic. It highlights the challenges faced by ambulance crews while dealing with their emotional labour within the context of organizational settings. Research findings also explain the importance of emergency responders’ psychosocial wellbeing. The article has clear relevance as to how frontline staff manage their emotional labour in other emergency service settings, such as the police and fire and rescue services.
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Paresh Wankhade (2021) studied this question.
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