This introduction to a series of articles on test feedback highlights 10 fundamental aspects of the feedback process: (a) feedback as process; (b) clarification of tasks and roles; (c) responding effectively to a crisis; (d) informed consent and informed refusal; (e) framing the feedback; (f) acknowledging fallibility; (g) countertransference and the misuse of feedback; (h) records, documentation, and follow-up; (i) looking toward the future; and (j) assessing and understanding important reactions
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Kenneth S. Pope (1992) studied this question.