We explore how users manage multi‐session web tasks (tasks that require more than a single web session to complete). When users are performing multi‐session web tasks, they must ‘make sense’ of information that they gather during each of the Web sessions and they must also ‘keep a sense’ of the information between the sessions. We present the results from two studies that examine how users are performing multi‐session tasks and outline three prototype tools that we are currently evaluating to help users perform multi‐session tasks.
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MacKay et al. (2008) studied this question.
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