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The emergence of information portal systems in the past few years has led to a greatly enhanced Web‐based environment for users seeking information online. While considerable research has been conducted on user information‐seeking behavior in regular IR environments over the past decade, this paper focuses specifically on how users in a medical science and clinical setting carry out their daily information seeking through a customizable information portal system (MyWelch). We describe our initial study on analyzing Web usage data from MyWelch to see whether the results conform to the features and patterns established in current information‐seeking models, present several observations regarding user information‐seeking behavior in a portal environment, outline possible long‐term user information‐seeking patterns based on usage data, and discuss the direction of future research on user information‐seeking behavior in the MyWelch portal environment.
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Zhang et al. (2004) studied this question.
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