Living the Future: Organizational Performance Assessment

Organizational performance assessment is a practice-based framework that builds on the synergy between planning and assessment, and results in the discernment of impact and value. It promotes a set of practices that enables the library to effectively integrate planning, strategy, performance, assessment, and organizational development in order to advance the parent institution's mission. This article discusses some foundations of organizational performance assessment, useful practices, and examples from libraries that are “living the future.” This article originally published in Journal of Library Administration, Vol. 51, Issues 7–8, pages 618–644, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.601267.