Systematic measurement of patient satisfaction is rather seldom included in routine quality assurance programmes. The dilemma of the professional (i.e. the doctor) prescribing unilaterally what is good for the patient and the patient having some say in such prescriptions is explored. It is concluded that the patient has such rights and is in a position to express satisfaction or dissatisfaction with the quality of health care provided.
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Hannu Vuori (1988) studied this question.
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