Statistics review of complaints addressed to provincial inspectorate for geodesy and cartography

This article examines the scale of complaints regarding geodetic and cartographic works in Poland between 2020 and 2023, with particular emphasis on data from 2023. The study focuses on complaints submitted to the Voivodeship Inspectorate for Geodesy and Cartography (WINGIK) regarding the work of licensed surveyors. The aim is to assess whether geodetic and cartographic tasks are performed with due diligence and to identify regional differences in the number of complaints. The analysis is based on statistical data obtained from all sixteen WINGIK offices. The collected data includes the number of complaints registered in each voivodeship between 2020 and 2023. To ensure comparability, data normalization was applied, taking into account the population of each voivodeship, the number of reported geodetic and cartographic works, and the number of registered land parcels. The results indicate significant regional variations. Annual complaints ranged from 522 to 602, with a decreasing trend since 2021. The highest number of complaints was recorded in Małopolskie Voivodeship, while the lowest occurred in Lubuskie, Pomorskie, Zachodniopomorskie, and Podlaskie. After normalization, Małopolskie, Świętokrzyskie, Śląskie, and Lubelskie still exhibited the highest complaint rates, while Pomorskie had the lowest. The findings highlight the need for a regionally differentiated approach to supervision and quality control. Voivodeships with high complaint rates require enhanced oversight, while those with fewer complaints should focus on maintaining high standards and identifying factors contributing to their success.