The Contribution of Workplace Social Interactions to Employees Retention in Travel and Tourism Industry: A Theoretical Construct

As the other organizations, travel and tourism enterprises don't aim at just recruiting high skilled, talented and productive workforce but also at retaining such employees despite this objective represents a challenge when we know that employees turnover rate is high in travel and tourism industry as found by many researches and studies conducted in several countries.The reason behind the high rate of employees turnover in travel and tourism industry is low remunerations, unsatisfactory work conditions, inflexible management system, long work hours, low job growth and advancement opportunities and so on , but the social interactions in work place among employees themselves and between employees and management, contribute to employees retention directly and through some mediator factors such as commitment, job satisfaction, low stress, and productivity that will be discussed in details in the current study.