The main objective of the research is to investigate the relation between emotional intelligence and knowledge sharing behaviour and its underlying mechanism. In knowledge intensive era, knowledge sharing behaviour is contemplated as an inevitable factor to foster organisational success. Response has been taken from 340 call centre employees located in Pakistan through questionnaires while employing stratified sampling technique. To analyse the measurement and structure model, confirmatory factor analysis (CFA) and partial least square method to structure equation modelling (PLS-SEM) have been utilised. The findings infer that emotional intelligence is positively associated with Knowledge sharing behaviour. Furthermore, job satisfaction and organisational commitment mediates the relation between emotional intelligence and knowledge sharing behaviour. The study suggests that management must induce such human resource management programs that develop positive employees' job attitudes and behaviour and devise selection tool to identify employees' emotional intelligence. The limitations are demarcated implying future research directions.
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Naz et al. (2019) studied this question.