This article provides an overview of one nursing department's experience with implementation of a formalized civility code to address increasing incidents of incivility within the classroom and educational environment. The plan-do-study-act improvement model is used as a framework to describe the process. Discussion of next steps in the improvement process relates to three key elements: theoretical and technical aspects, faculty modeling, and policy and procedure development.
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Williams et al. (2013) studied this question.
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