Comparative Study on Performance Measures and Attributes between ISO and Non-ISO Certification Companies

This study surveys a sample of 162 public listed companies on the Kuala Lumpur Stock Exchange. The studyutilises eight different measures of company performance, ROA, ROE, WC, ROS, CF, TQ and EVA, and fivecompany’s attributes, namely size, growth. capital structure, age and industrial category. The analyses revealedthat ISO registered Malaysian companies outperformed their non-ISO registered counterparts during the periodof this study. This study finds that ISO 9000 registered companies in Malaysia are better off than non-ISO 9000registered companies in terms of performance measures ROA, ROS and WC, except for EVA. ISO 9000registered companies are younger, larger, and have a higher growth and a lower capital structure than non-ISO9000 registered companies.