Pengaturan Kewenangan Ombudsman Republik Indonesia dalam Pengawasan Penyelenggaraan Pelayanan Publik di Indonesia

The Ombudsman of the Republic of Indonesia is a state institution vested with authority to supervise the delivery of public services, particularly in relation to alleged maladministration. The strengthening of the Ombudsman’s institutional position through Law Number 37 of 2008 provides a clearer legal basis for its duties, functions, and authority in conducting external supervision of public service providers. This study aims to analyze the regulation of the Ombudsman’s authority in supervising public service delivery and to examine the position and limitations of such authority within Indonesia’s public service supervision system. This study employs normative legal research using statutory and conceptual approaches. Legal materials were collected through library research and analyzed descriptively and qualitatively. The results indicate that the Ombudsman’s authority includes receiving and examining complaints, conducting investigations on its own initiative, examining documents and obtaining information, facilitating mediation and conciliation, and issuing recommendations. Such authority remains subject to limitations established by the scope of public services and applicable laws and regulations.