The present study reports a reliability generalization (RG) meta-analysis of subscale and total scale scores on the Web-administered LibQUAL+™ protocol. Data were provided by 18,161 participantsfrom 43 universitiesin the United Statesand Canada. Results indicate that score reliabilities were remarkably invariant across campuses and different user groups.
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Thompson et al. (2002) studied this question.
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