Violence and Aggression Directed toward Human Service Workers: An Exploratory Study

This study examined the type and extent of psychological aggression and physical violence experienced by 171 human service workers in four Midwestern rural communities and an in urban children services agency. Worker interviewing skills were also studied since the authors believed that appropriate interviewing skills could influence worker–client relationships in a positive manner, thus reducing the potential for violence. Data showed that there were some differences in the amount and intensity of client violence between rural and urban settings, although all workers were routinely subjected to psychological aggression. In addition, some workers were physically assaulted. In spite of constant threats, workers displayed professional demeanor that may diminish threats and reduce violence. Implications for policy and training concerning workplace violence in social service agencies are discussed.