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To evaluate the school's Master of Professional Studies (M.P.S.) program, the graduate faculty of the Cornell Hotel School surveyed hospitality-industry professionals, M.P.S. alumni, the school's graduate faculty, and incoming graduate students. All groups considered three skills important: leadership, the ability to identify problems, and organizing and writing skills. Four critical themes for success in the hospitality industry emerged from the executives and alumni: strategic or “big picture” orientation, communication, work and managerial styles, and leadership.
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Enz et al. (1993) studied this question.
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