A multi‐level causal model for best practices in project management

This paper presents a multi‐level causal model for best practices in project management based upon the literature, especially empirical studies of competencies and project management. The model emphasizes the roles of technical project management skills and interpersonal or people skills as inputs to the model. Next, the model stresses the important roles of organizational facilitators and inhibitors, that is, moderator variables (e.g. project management systems and supportive senior management) in influencing project outcomes. The model addresses the outcome variables of technical competencies (e.g. planning and controlling) and people competencies (e.g. interpersonal communication and conflict management skills). Finally, the model recognizes the important role of feedback for corrective actions and reinforcing best practices, that is, organizational learning.