Analisis Kepuasan Pengguna Aplikasi DJP Online menggunakan Metode End User Computing Satisfaction (Eucs) (Studi Kasus: KKP Has Consulting)

Perkembangan teknologi informasi telah mendorong digitalisasi berbagai layanan publik, termasuk layanan administrasi perpajakan melalui aplikasi DJP Online. Sebagai sistem yang digunakan untuk mendukung pelaporan dan administrasi perpajakan, kualitas layanan DJP Online perlu dievaluasi untuk mengetahui tingkat kepuasan penggunanya. Penelitian ini bertujuan untuk menganalisis kepuasan pengguna aplikasi DJP Online menggunakan metode End User Computing Satisfaction (EUCS) yang terdiri atas lima dimensi, yaitu Content, Accuracy, Format, Ease of Use, dan Timeliness. Penelitian ini menggunakan metode kuantitatif dengan teknik pengumpulan data melalui penyebaran kuesioner kepada 86 responden di KKP Has Consulting. Data dianalisis menggunakan IBM SPSS Statistics melalui uji validitas, uji reliabilitas, analisis deskriptif, uji asumsi klasik, regresi linear berganda, uji t, uji F, dan koefisien determinasi. Hasil penelitian menunjukkan bahwa variabel Format, Ease of Use, dan Timeliness berpengaruh positif dan signifikan terhadap User Satisfaction, sedangkan variabel Content dan Accuracy tidak berpengaruh signifikan. Secara simultan, kelima dimensi EUCS berpengaruh signifikan terhadap kepuasan pengguna dengan nilai signifikansi 0,000. Nilai Adjusted R Square sebesar 0,677 menunjukkan bahwa 67,7% variasi kepuasan pengguna dapat dijelaskan oleh kelima dimensi EUCS, sedangkan 32,3% dipengaruhi oleh faktor lain di luar penelitian. Dengan demikian, Format, Ease of Use, dan Timeliness menjadi faktor utama yang memengaruhi kepuasan pengguna aplikasi DJP Online pada KKP Has Consulting. Kata kunci: DJP Online, End User Computing Satisfaction (EUCS), Kepuasan Pengguna, Regresi Linear Berganda. Abstract The development of information technology has accelerated the digitalization of public services, including tax administration services through the DJP Online application. As a system used to support tax reporting and administration, the quality of DJP Online needs to be evaluated to determine user satisfaction. This study aims to analyze user satisfaction with the DJP Online application using the End User Computing Satisfaction (EUCS) method, consisting of Content, Accuracy, Format, Ease of Use, and Timeliness. This quantitative study collected data through questionnaires distributed to 86 respondents at KKP Has Consulting. The data were analyzed using IBM SPSS Statistics through validity, reliability, descriptive, classical assumption, multiple linear regression, t-test, F-test, and coefficient of determination analyses. The results show that Format, Ease of Use, and Timeliness have positive and significant effects on User Satisfaction, while Content and Accuracy do not have significant effects. Simultaneously, the five EUCS dimensions significantly affect user satisfaction with a significance value of 0.000. The Adjusted R Square of 0.677 indicates that 67.7% of the variation in user satisfaction can be explained by the five EUCS dimensions, while 32.3% is explained by other factors outside the study. Therefore, Format, Ease of Use, and Timeliness are the main factors influencing user satisfaction with DJP Online at KKP Has Consulting.