Pengembangan dan Optimalisasi Website PPID dalam Meningkatkan Usability Layanan Informasi Publik pada Diskominfo Kabupaten Sinjai

The optimization of the Sinjai Regency Diskominfo PPID website aims to overcome technical constraints in public information reporting. This study evaluates the website's usability based on the perceptions of Regional Apparatus Organization (OPD) admins using the ISO 9241-11 standard. Through a questionnaire given to 31 respondents, the evaluation results show a very high success rate. The new system successfully increased reporting productivity (100%) and categorization efficiency (100%), supported by a highly satisfactory visual interface (100%). The error handling features also proved to be very clear and informative (100% Yes). Overall, the system greatly facilitates the operators' work. The main recommendation focuses on developing a self-monitoring feature for document completeness progress for OPD admins.