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Zendesk Advanced AI at $50/agent plus $1.20–$1.50 per verified resolution needs 35% ticket deflection or 16 verified resolutions per agent to break even. Independent technical note mirroring the canonical version: https://userhero.io/blog/support-ai-costs-in-2026-zendesk-advanced-ai-at-50agent-needs-35-ticket-deflection.php Sources consulted: https://www.bluusun.com/
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