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General Background The integration of Artificial Intelligence into public administration reshapes service delivery, data management, and bureaucratic decision-making processes. Specific Background While machine-driven operations optimize government services, they introduce complex legal challenges regarding system opacity, fragmented regulatory frameworks, and unclear liability when automated mechanisms intersect with societal interests. Knowledge Gap Existing studies predominantly emphasize digital transformation efficiency, leaving a critical void in addressing administrative liability and civic safeguards against systemic bias within fragmented domestic legal structures. Aims This study analyzes the adoption of automated technologies in state administration, focusing on establishing multi-layered liability and defending civic interests. Results Normative juridical analysis reveals that machine-driven administration requires a multi-layered supervisory architecture comprising mandatory human oversight, independent supervisory bodies, tiered sanctions, and the utilization of predictive analytics as an audit mechanism. Furthermore, defending citizens necessitates strict data privacy compliance, cybersecurity reinforcement, algorithmic transparency, equal digital access, and accessible legal remedies. Novelty This research adapts the risk supervision model from international frameworks into the domestic administrative legal system, bridging the current regulatory vacuum without necessitating entirely new statutory regimes. Implications Policymakers must implement adaptive risk guidelines and institutionalize explainable systems to ensure technological integration respects legal certainty, prevents prejudice, and maintains trust. Highlights Mandatory human oversight frameworks govern machine-driven decisions. Adapting international risk guidelines resolves domestic regulatory fragmentation. Transparent algorithmic processes coupled with cybersecurity protocols prevent systemic bias.
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Hutabarat et al. (2026) studied this question.
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