Toward an understanding of craftsmanship in patrol: an empirical examination of police perspectives

Purpose This study examines the personal and professional characteristics police personnel view as being most important for a “good” street-level patrol officer. Design/methodology/approach This exploratory study utilizes quantitative survey data to assess the attributes officers in a medium-sized university police department view as important for a good patrol officer. Findings Officers believed that a good street-level patrol officer is multifaceted, exemplifying strong moral character, professionalism, command presence, effective and efficient management of routine calls, interpersonal skills and a prioritization of safety. Officers also demonstrated an ability to both identify and agree upon who in their department are master craftsmen in patrol. Research limitations/implications Implications for research and practice as well as directions for future research are explored. Originality/value Prior literature points to a variety of disparate factors – communication, empathy, maturity – that exemplify craftsmanship in policing. However, previous research has often solicited perspectives from police leaders or patrol officers about good policing broadly. All personnel can provide insights into the nature and best practices of patrol because every officer begins their career at this assignment. Additionally, the patrol craft is likely distinct from that of other occupational groups because the nature and demands of police work vary across rank. Leveraging perspectives from officers of all ranks and assignments, this research develops a framework for understanding the craft of patrol.