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Identifying and verifying new information quickly are key issues for journalists who use social media. This article examines what tools journalists think they need to cope with the growing volume and complexity of news on social media, and what improvements are needed in existing systems. It gives some initial results from a major European Union research project (Social Sensor), involving computer scientists, journalists, and media researchers, that is designing a new tool to search across social media for news stories, to surface trends, and to help with verification. Preliminary results suggest that an effective tool should focus on the role of key influencers, and should be customisable to suit the particular needs of individual journalists and news organisations.
Schifferes et al. (Tue,) studied this question.