NGOs, corporate social responsibility, and social accountability: Inditex vs. Clean Clothes

Markets and businesses are undergoing major changes as globalisation deepens. Pressure from diverse social groups, both environmental and economic, is changing the operating environment. Many corporations are interested in devising social-responsibility strategies, both as a response to outside pressures and in their own interests. Against this background, this article considers the case of Inditex, a company based in Galicia, and the ‘harassment’ to which it was subjected by Setem, the Spanish chapter of the Clean Clothes Campaign (CCC). Reviewing Setem's claims leads to a better understanding of the repercussions for social systems that are now increasingly informed by external actors. The authors argue that both corporations and non-government organisations must account for the social impact of their activities.