Key points are not available for this paper at this time.
Marklund B, Silfverhielm B and Bengtsson C. Evaluation of an educational programme for telephone advisers in primary health care. Family Practice 1989; 6: 263–267. Telephone advisers, usually registered nurses, have a very important role in the Swedish primary health care service. In order to improve this service, a special educational programme has been worked out for registered nurses working at a Swedish health centre. The purpose of this paper is to evaluate this educational programme at one of the health centres. The quality of the telephone advice was evaluated by a blind observer. After the educational programme the quality of advice was improved. Among the participating nurses, the confidence and the satisfaction with the work increased after the educational programme.
Marklund et al. (1989) studied this question.