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The language of quality is getting rather dog-eared: all those assurances and all those apologies. Now, the Government are making the most of clinical mistakes in order to bring doctors to heel: perhaps not a very wise policy in the long term. Whatever the motives, the long-suffering public would like to have their faith in the NHS restored.
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Andrew Wall (Fri,) studied this question.
www.synapsesocial.com/papers/6a0880aaab15ea61dee8e452 — DOI: https://doi.org/10.12968/bjhc.2000.6.9.19311
Andrew Wall
British Journal of Healthcare Management
University of Birmingham
Mental Health Services
FrontLine Service
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