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Picture a scenario in the not too distant future where home assistant robots provide social support such as engaging people in conflict reappraisal practices in the event of emotional conflicts. What should the robot say and/or do to effectively help people regulate emotions and navigate interpersonal conflicts? To begin to answer this question, this survey-based experiment investigated the anger reduction effects of conflict reappraisal from a robot third-party perspective. Results showed that reappraisal from a robot third-party perspective reduced anger relative to rumination, and shed light on how people's conceptions of a robot third-party perspective differed from that of a human third-party perspective.
Shen et al. (Mon,) studied this question.
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