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To describe sources of stress and workplace social support reported by registered nurses at a level II neonatal intensive care unit. Thirteen semi-structured interviews with nurses were analyzed using qualitative content analysis. Inexperienced nurses found their work highly demanding and were dependent on help from experienced colleagues. More generally, a high workload and emotionally taxing situations were described as sources of stress. Peers provided valuable support, but the single-family room layout of the unit tended to impede contact among nurses. Support including further education was offered by the organization. Efforts to counteract the disadvantages of the single-family room layout for nurses are needed. While continuing to support new nurses, organizations should also pay attention to the needs of the most experienced.
Bry et al. (Sun,) studied this question.