Major concerns about Enterprise Resource Planning (ERP) systems: A systematic review of a decade of research (2011-2021)

Organizations seek to optimize their business processes and one of the best ways to achieve this objective is to implement an Enterprise Resource Planning system. ERP systems have evolved in recent decades to improve organizations' business processes and increase their performance. These systems have different and flexible characteristics and can provide growth and sustainability opportunities for large companies, but also for small and medium enterprises. This article addresses the major concerns about ERP systems and is supported by a systematic review of the literature over the last decade (2011-2021). The structure and organization of PRISMA 2020 were followed as methodological guide. Based on a systematic review of the literature, the seven scientific repositories surveyed, the number of publications per year, the editors, and authors most cited, the method categories of publications, the lifecycle stages are characterized and analyzed. Finally, the major concerns regarding ERP systems addressed in most relevant studies from the last decade are presented and discussed. The top five concerns that stood out were implementation, integration approaches, user participation, decision making, and risk management.