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This study investigates the corporate social responsibility (CSR) of a medium-sized, family-owned printery before and during the COVID-19 pandemic. The results are based on interviews with various internal (for example, owner-managers, employees) and external stakeholders (for example, customers) conducted before and during the COVID-19 pandemic. The article shows the influence of the family on the design of CSR in a medium-sized, family-owned printery and discusses potential changes caused by the COVID-19 pandemic. Furthermore, we investigate whether and how far CSR influences corporate resilience. Findings are explained in terms of socioemotional wealth.
Küttner et al. (Tue,) studied this question.