Managing success criteria and success factors in a BPM project: an approach using PRINCE2 and Success Management on the public sector

The public sector has many challenges when improving business processes. One of those challenges is managing the projects' success by considering the context and constraints of public management and business process management (BPM). Moreover, the importance of the elements that will drive success can be different depending on the stakeholder and the stage of the project (e.g. initiation, executing, closing), which adds another ingredient of complexity to project management. Aiming to give project management the capacity to manage success criteria and success factors in BPM projects, this research used action research to develop an integrated model of a project management methodology (PRINCE2) and Success Management. A government-to-government BPM project was conducted as a case study to evaluate the model developed. In addition to the integrated model, another contribution of this work is the proposal of two general lists of success criteria and success factors from the perspectives of the client and project team.