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Purpose The purpose of this study is to examine approaches used by university libraries to enhance the visibility and utilization of research support services (RSSs) among doctoral students and to assess the competencies of library staff in delivering research support services. Design/methodology/approach This study used qualitative design approach, purposively sampled 40 librarians (8 university librarians and 32 librarians) in charge of RSSs and use of structured interview. Findings The findings of this study revealed three major themes: offline and online strategies, the need for upskilling and professional development programs and proactive empowerment. Research limitations/implications This study focused on research support services in chartered public universities in Kenya; private universities were not included. Practical implications The need to enhance library staff's ongoing professional development programs, increasing funding to university libraries and proactivity by the libraries to improve the provision and promotion of RSSs to doctoral students in Kenya. Originality/value There are limited existing literature in the Kenyan context. This study will fill a knowledge gap and contribute to the literature on academic libraries support and doctoral students experience in Kenyan context.
Sawe et al. (Fri,) studied this question.
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