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With the rapid development of science and technology, financial technology has risen rapidly around the world and has become a key driving force in the financial field. The emergence of natural language processing models such as ChatGPT, has brought new possibilities to financial services. This paper mainly studies the role and impact of ChatGPT in financial technology. Focus includes its applications in customer service, investment advice and risk management, as well as the potential impact of these applications on financial operations and user experience. The purpose of the research is to gain an in-depth understanding of the application of ChatGPT in the financial field, and reveal its potential contribution to improving financial service efficiency. This study uses literature analysis, case analysis and data analysis. Through systematic combing of relevant literature, we can understand the development status of ChatGPT in financial services. The research of this paper found that ChatGPT has a significant influence in the field of financial technology. Its application in customer service can improve service efficiency and provide users with faster and more personalized services. However, to ensure information security and privacy protection, financial institutions need to carefully weigh the pros and cons when adopting ChatGPT technology.
Hangrui Zhang (Fri,) studied this question.