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The aim of this paper is to contribute to the debate on the usefulness of public libraries. Through a literature review, we document the shift in their core mission as they transition from codex curators to community builders. This reflects a change in service logic, moving away from the mobilization of technical capabilities in a low interactivity context and toward the mobilization of human capabilities in a high interactivity context. Public libraries now stand as social innovators in that their activities modify interaction patterns among individuals. As a consequence, they stand as key players in the knowledge economy.
Desmarchelier et al. (Wed,) studied this question.