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The high turnover rate has been a classic issue in the hospitality industry. Employees in the hospitality sector are known for having a high degree of mobility, even on a global scale. In 2023, the employee turnover rate in the industry was the highest among all other industries. Therefore, this issue has been a significant managerial concern in the hospitality sector. In light of the adversity experienced by the hospitality industry in keeping their employees, this paper aims to provide some literature reviews on variables that might strengthen the employees’ intention to stay. Drawing on existing literature, the paper explores the contributions of particular talent management practices and employee-oriented CSR in enhancing employee retention. It highlights the role of upholding work-life balance, quality of work-life, and employee-related CSR. Overall, the paper highlights how those factors are interrelated and should be seen as one concept of human resources best practice. The human resources manager is recommended to plan their manpower competencies due to the dynamic and unpredictable external factors in the future.
Efin Shu (2024) studied this question.
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