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September 10, 2025Open Access

Introducing a Chatbot to Support Victim-Survivors of Domestic Abuse: Victim-Survivor Perspectives

NLNancy LombardGlasgow Caledonian University KBKate ButterbyDurham University HMHanna MielismäkiTampere University

Key Points

The implementation of a chatbot could positively impact victim-survivors of domestic violence, enhancing support options.
Key apprehensions include safety and privacy concerns regarding chatbot usage among women seeking help for domestic violence.
The potential role of the chatbot as a supportive technology raises questions about its use as an alternative to transformative innovations.
Mobile-based interventions can provide valuable resources, but they must be carefully designed to avoid becoming detrimental.

Abstract

The use of mobile-based technology to support victim-survivors who are subjected to domestic violence and abuse (DVA) is becoming more prevalent. This article explores the challenges that women who are seeking help for DVA may experience, examining whether a chatbot can offer positive solutions alongside highlighting some of the apprehensions victim-survivors have about its creation and implementation including safety and privacy concerns. We conclude that the chatbot has the potential to be an innovative solution but could also be detrimental for survivors if used as an alternative to investment in preventative, transformative innovations focusing on eliminating DVA.

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