Placemaking and the Complexities of Measuring Impact in Aotearoa New Zealand’s Public and Community Housing: From Theory to Practice and Lived Experience

This paper explores the complexities of measuring impact from placemaking in the context of public and community housing (sometimes known as social or subsidised housing) in Aotearoa New Zealand. Placemaking refers to a range of practices and interventions—including the provision or facilitation of access to community infrastructure—that seek to cultivate a positive sense of place through everyday experiences, spaces, relationships, and rituals. Drawing on interviews with four community housing providers (CHPs), analysis of their documentation, and tenant survey and interview data from two of those CHPs, this research examines providers’ change theories about placemaking in relation to tenants’ experiences of safety, belonging and connectedness, including access to local amenities, ease of getting around, and a sense of neighbourhood and community affiliation. Based on the importance of these variables to wellbeing outcomes, the study highlights the potential of placemaking to support tenant wellbeing, while also recognising that providers must navigate trade-offs and co-benefits, limited resources, and varying levels of tenant engagement. While placemaking can help to foster feelings of connection, belonging and safety, its impact depends on providers’ capacity to initiate and sustain such efforts amidst competing demands and constraints. The study offers indicative findings and recommendations for future research. Although the impacts of placemaking and community infrastructure provision are difficult to quantify, research findings are synthesised into a prototype framework to support housing providers in their decision-making and housing development processes. The framework, which should be adapted and evaluated in situ, potentially also informs other actors in the built environment—including architects, landscape architects, urban designers, planners, developers and government agencies. In Aotearoa New Zealand, where housing provision occurs within a colonial context, government agencies have obligations under Te Tiriti o Waitangi to actively protect Māori rights and to work in partnership with Māori in housing policy and delivery. This underscores the importance of placemaking practices and interventions that are culturally and contextually responsive.