Urban Infrastructure Policy to Adapt to Technological and Social Change

Examples from urban infrastructure in the United States show that high-level policy reports focused on investment neglect performance improvement, as well as changes in society and technology. A study methodology using systems approaches, institutional analysis, and examples from US situations was used to probe causes and remedies of this policy shortcoming. A conceptual systems model of services and the Maslow hierarchy of needs identified essential services spanning water, energy, transit, and streets management. Drinking water services have greater clarity and were selected to assess actor roles, responsibilities, and actions. The institutional analysis and development framework was used to organize the actors, settings, norms, incentives, rules, and action arenas. Data from the drinking water sector indicated that infrastructure policy reports mix issues and obscure significant impacts on specific sectors. They assume a static view and do not consider transformations in social contracts, alternative technologies, and service delivery methods. Without policy reform, public trust in government services will diminish, but political and administrative realities constrain rational and comprehensive approaches. The drinking water social contract is unlikely to change, but partnerships can incentivize reforms like performance assessment and agency accreditation. Development of a road map for urban infrastructure policy reform will require research by task forces of leading-edge practitioners within categorical arenas like drinking water, electric power, transit, and public works.