The integration of digital technologies and innovative approaches into the field of social programs has become an important tool for modernizing public administration in the face of global challenges, including military crises, pandemics, and natural disasters. This topic is of particular relevance for Ukraine, which, in the context of a full-scale war, is demonstrating an unprecedented digital transformation, in particular in the field of social programs, as well as cybersecurity and defense capabilities of the state. The purpose of the article is to study digital platforms as innovative means of implementing social programs, and the object is the process of digitalization of social services in Ukraine and Estonia, and the author outlines these processes on a global scale. The main European approaches to digitalization through the prism of the Digital Decade – Policy program were also described. Special attention was paid to the digitalization of social policy in the activities of The World Bank. The experience of Estonia, as one of the world leaders in the digitalization of various spheres of life, as well as an influential partner in this area for both international organizations and individual nation states, was studied in more detail. The article traces the country’s digitalization ecology with a focus on the social component. The functional characteristics of the platforms in Ukraine “Diia” and “Kyiv Digital” were also analyzed in the context of social services provision. The key areas of digitalization, such as registration of the status of internally displaced persons, access to financial assistance, medical services, use of electronic documents, etc. were highlighted. The advantages of digital tools include mobility, accessibility, efficiency of service, reduction of administrative burden and reduction of corruption risks. At the same time, a number of problems are once again emphasized, including digital inequality, energy dependence, cyber risks, and insufficient digital competence among certain segments of the population. The practical significance of the study lies in the generalization of the Ukrainian experience of digitalization of social services. This can become the basis for developing policies in the field of social protection, digital inclusion and intercultural communication in the context of crisis transformation.
Herasymchuk et al. (Mon,) studied this question.