The Impact of Dynamic Capabilities on the Quality of Healthcare Services at Jordan Hospital

Importance: The theoretical importance of this study appears in the attempt to provide a modest scientific addition to the Arab library, with the aim of adopting a scientific approach capable of achieving the goals sought by this study, as it facilitates for researchers and those interested in researching the subject of dynamic capabilities in its dimensions. Purpose:This study aimed to examine the impact of dynamic capabilities on the quality of healthcare services at Jordan Hospital in Jordan. Dynamic capabilities were measured through five dimensions: sensing capability, learning capability, integration capability, coordination capability, and reconfiguration capability. The quality of healthcare services was assessed using five dimensions: tangibility, service ease, responsiveness, reliability, and empathy. Methodology: The study population consisted of senior, middle, and lower management staff at Jordan Hospital, totaling 480 employees. A convenience sample of 206 employees was selected. The researcher employed a comprehensive survey approach to study and analyze the population and adopted the descriptive analytical method. A questionnaire was used as the primary data collection tool. Several statistical techniques were employed, including multiple regression and hierarchical regression analysis. Findings: The study yielded several key findings, most notably that there is a statistically significant positive impact of dynamic capabilities across all five dimensions on the quality of healthcare services, as measured by its five dimensions. Future Research Directions: The study recommends conducting further research on factors related to dynamic capabilities and their relationship with other variables such as performance. It also emphasizes the importance of fostering openness, experience sharing, and acceptance of necessary change processes.