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This is a Quantitative Study study.

October 8, 2025Open Access

Assessing the Factors of Knowledge Management Practice in Banking Systems of Bangladesh

MFMohammad Omar FarukJagannath University MAMohammad Mahbubi AliIslamic Development Bank MIMd. Monirul IslamKhulna University

Key Points

The study identifies three key factors affecting knowledge management practices in banking.
Management support and alignment, collaboration, and resources are crucial for KM effectiveness.
Statistically significant differences in KM resource perceptions exist among different bank types.
Findings suggest potential for improved operations through better alignment and collaboration practices.

Abstract

Purpose: This study investigates the factors influencing knowledge management (KM) practices in the banking sector of Bangladesh using exploratory factor analysis (EFA). The research aims to identify the underlying dimensions of KM perceptions and agreements among bank managers. Design/methodology/approach: Data were collected from 174 respondents through a structured questionnaire and analyzed using principal component analysis. The Kaiser-Meyer-Olkin (KMO) measure confirmed sampling adequacy (KMO = 0.951), and Bartlett’s test of sphericity was significant (χ2 = 1635.549, p < 0.001). Findings: The study identified 3 key factors, including “management support and alignment”, “collaboration and culture”, and “resources and documentation”. The ANOVA results reveal statistically significant differences among bank types in perceptions of access to KM resources (p = .024) and the impact of KM culture on employee performance (p = .035). The findings reveal a moderate agreement on KM’s role in improving operations, though gaps remain in alignment and collaboration practices. Originality: This is the first initiative in Bangladesh that can guide banks in enhancing KM practices to achieve organizational objectives.

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